Terms of service

Last updated: September 1, 2026

Welcome to Crave Crumbl.

By accessing our website or purchasing our products, you agree to the following Terms of Service.

1. General

These Terms apply to your use of the Crave Crumbl website and your purchase of products through our online store.

We reserve the right to update these Terms from time to time. Changes will be posted on this page.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, and availability displayed on our website are accurate.

However, actual product appearance may vary slightly from images shown online.

Product availability may change without prior notice.

3. Orders

When you place an order, you are responsible for ensuring that the information provided is accurate and complete.

This includes:

* Your name
* Contact details
* Delivery address
* Product selection
* Quantity
* Any relevant order instructions

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, inaccurate information, product unavailability, or circumstances beyond our reasonable control.

4. Pricing

All prices displayed on our website are stated in [MYR / RM], unless otherwise indicated.

Prices may be changed at any time without prior notice.

Any applicable delivery fees or additional charges will be displayed during the ordering process.

5. Payment

Payment must be successfully completed through the available payment methods before an order is considered confirmed, unless otherwise stated.

We reserve the right to cancel an order if payment cannot be successfully verified or completed.

6. Delivery and Collection

Customers are responsible for providing accurate delivery information.

Delivery times are estimates and may be affected by factors such as traffic, weather, operational issues, or other circumstances outside our control.

Please refer to our Shipping & Delivery Policy for more information.

7. Refunds and Cancellations

Refunds and cancellations are subject to our Refund & Cancellation Policy.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific terms and conditions.

Unless stated otherwise:

* Discount codes cannot be exchanged for cash.
* Only one promotional code may be used per order.
* Promotional offers may have expiry dates.
* We reserve the right to modify or terminate promotions where necessary.

9. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product images, and other materials, belongs to or is used by Crave Crumbl with appropriate rights.

You may not reproduce, modify, distribute, or commercially use our content without permission.

10. Website Use

You agree not to use our website:

* For unlawful purposes;
* To interfere with website security or functionality;
* To attempt unauthorised access to our systems;
* To submit fraudulent or misleading information; or
* In a way that may harm our business or other users.

11. Limitation of Liability

To the extent permitted by applicable law, Crave Crumbl will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

12. Contact

If you have any questions regarding these Terms, please contact:

Crave Crumbl
Email: contact@cravecrumbl.my