FAQ

Frequently Asked Questions

What products do you sell?
We offer freshly prepared cookies and other sweet treats through Crave Crumbl. Please visit our Products/Shop page to see our current selection.

How can I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, and complete your payment.

Do you offer delivery?
Yes, delivery is available to selected areas. Delivery availability and fees will be shown during checkout.

Can I collect my order?
If pickup is available, you can select the pickup option during checkout.

Can I cancel my order?
Cancellation requests should be made as soon as possible. Once an order has entered preparation, cancellation may no longer be possible.

Do you accept refunds?
Because our products are freshly prepared food items, we generally do not accept returns or refunds due to change of mind. However, if you receive an incorrect, missing, or significantly damaged order, please contact us.

How should I store my cookies?
For the best experience, follow the storage instructions provided with your order.

Do you offer special or customised orders?
Custom or large orders may be available depending on our capacity. Please contact us in advance to discuss your requirements.

How can I contact Crave Crumbl?
You can reach us through our Contact Us page at contact@cravecrumbl.my