Refund policy

Refund & Cancellation Policy

Last updated: September 1, 2026

At Crave Crumbl, we take pride in preparing fresh products for our customers.

Because our products are freshly prepared food items, we generally do not accept returns or refunds due to change of mind.

However, we understand that mistakes can happen. If there is a problem with your order, please contact us and we will do our best to resolve it.

Damaged or Incorrect Orders

If you receive:

* The wrong product
* A missing product
* A significantly damaged product
* An order that does not match your confirmed order

please contact us as soon as possible after receiving your order.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the product/order where applicable

This allows us to review the issue and determine the appropriate resolution.

Refunds

If your refund request is approved, we may provide:

* A full or partial refund;
* A replacement product; or
* Store credit,

depending on the circumstances of the issue.

Approved refunds will generally be processed through the original payment method where possible.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has entered preparation, cancellation may no longer be possible.

For customised, scheduled, or large orders, different cancellation terms may apply.

Change of Mind

We do not generally offer refunds or exchanges simply because you change your mind after purchasing.

Contact Us

If you have an issue with your order, contact us at:

contact@cravecrumbl.my

Please include your order number so we can assist you more quickly.