Shipping policy
Shipping & Delivery Policy
Last updated: September 1, 2026
At Crave Crumbl, we aim to make sure your order reaches you fresh and in good condition.
Delivery Areas
We currently deliver to:
Kuantan & Pekan only.
Delivery availability may vary depending on your location.
Delivery Fees
Delivery fees are calculated based on:
* Delivery location
* Order size
* Delivery method
Any applicable delivery charges will be displayed during checkout.
Delivery Times
Orders are typically delivered within:
in 24 HoursÂ
Delivery times are estimates and are not guaranteed.
Delays may occur due to traffic, weather, high order volumes, delivery partner issues, or other circumstances beyond our reasonable control.
Order Preparation
Because our products are freshly prepared, orders may require preparation time before they are ready for delivery or collection.
For scheduled orders, please ensure that you select the correct date and time during checkout.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
If the delivery cannot be completed because the address or contact information provided is incorrect, additional delivery charges may apply.
Missing or Damaged Orders
If your order arrives damaged or contains incorrect/missing items, please contact us as soon as possible.
Please provide your order number and photographs where applicable.
Pickup / Collection
If pickup is available, customers may collect their order.
Pickup hours:
18.00PM - 21.00PM
Please wait for confirmation that your order is ready before arriving for collection.
Contact Us
For delivery-related enquiries:
contact@cravecrumbl.my